• Better manage your network
• Diagram the Cisco device to Cisco device topology of your network, including the layer 2 spanning trees in your campus networks
• Collect and track accurate inventory data from Cisco devices
• Automatically maintain a historical archive of all the configurations deployed on your Cisco devices
• Update the configurations on your Cisco devices, including updating many devices at one time
• Update the operating systems running on your Cisco devices
• Analyze network performance with latency and jitter tests
• Detect potentially complex fault situations on your Cisco devices
• How to maintain your CiscoWorks LMS server

You should be familiar with the Cisco IOS and the Cisco Catalyst operating systems and with TCP/IP and the Windows 2000 operating system.

• ICND (Interconnecting Cisco Network Devices)
• BCMSN (Building Cisco Multilayer Switched Networks)

Network managers and other networking professionals (administrators and technicians) responsible for the management and maintenance of Cisco networks.

• Defining Network Management
• Exploring the Network Management Process

• Describing CiscoWorks Solution Sets
• Providing an Overview to CiscoWorks Applications

• Starting to Use CiscoWorks
• Common Services: Enabling CiscoWorks Security and Multi-Server Trust
• Managing the Device and Credential Repository
• Populating the CiscoWorks Databases
• Configuring User-Defined Groups

• Introducing Asset Management
• Running Asset Reports
• Watching for Inventory Changes

• Managing Device Connectivity Introduction
• Managing Host, End User, and IP Phone Connectivity
• Diagnosing Device Connectivity Problems

• Introducing Device Configuration Management
• Managing Configuration Files
• Managing VLAN Configurations
• Managing Device Software Images

• Introducing Performance Management
• Monitoring Response Time Using IPM
• Monitoring Device Performance Using CiscoView

• Monitoring Device Performance Using CiscoView
• Introducing Fault Management
• Detecting and Analyzing Real-Time Faults
• Detecting Faults via Syslog Messages
• Troubleshooting with Device Center

• Deploying CiscoWorks
• Administration Tasks