• Troubleshoot problems with servers running CallManager
• Integrate and configure all the components that make up an AVVID solution including the infrastructure, call processing systems, and the client interface components
• Analyze, troubleshoot, and repair trouble tickets on the network
• Integrate and Troubleshoot CallManager with a legacy PBX
• Develop the skills needed to solve and repair the most complex problems with AVVID solutions

Students must have taken either the CIPT or CallManager Boot Camp (CMBC) and must have the following experiences:

• Installed and Configured CallManager in a two-unit cluster
• Installed IP phones, set up a server for auto-register, and configured phones for supplementary services
• Integrated sites in centralized and distributed modes
• Used available troubleshooting tools to diagnose and resolve problems
• Connected IP voice network to PSTN and analog phones via gateways
• Configured a gatekeeper

gbineers; consultants; and services personnel who are deploying and troubleshooting a Cisco IP Telephony networking in either an Enterprise or Service Provider Environment.

1. Course Introduction

2. Intro to IP Telephony Troubleshooting

3. Voice Troubleshooting Tools

4. Integrating the PBX and AVVID Networks

5. Integrating a Legacy PBX by Installing and Troubleshooting Gateways on the Catalyst 6000

6. Integrating a Legacy PBX by Installing and Troubleshooting IOS Gateways

7. Integrating the PBX with the CallManager via a MGCP Gateway

8. Troubleshooting Remote Sites

9. Troubleshooting Dial Plans in CallManager

10. Troubleshooting Media Resources

11. Troubleshooting Echo

12. Troubleshooting Gatekeepers

13. Troubleshooting CallManager Cluster Failover

Hands-On Labs

Lab 1: Troubleshooting Installation Issues

Lab 2: Preparing Devices for Network Management

Lab 3: Logging Messages to a Syslog Server

Lab 4: Synchronizing System Clocks to an NTP Server

Lab 5: Troubleshooting the DC Directory

Lab 6: Remote Serviceability Tools

Lab 7: Quality Reporting Tool

Lab 8: Configure CallManager for ISDN PRI Gateway Catalyst 6000 with T1 Card

Lab 9: Configuring Catalyst 6000 T1 card as a CAS Gateway

Lab 10: CallManager CAS Router Configuration, Verification, and Testing

Lab 11: PBX PRI to IOS H.323 Gateway Configuration

Lab 12: Router and CallManager MGCP Configuration

Lab 13: Troubleshooting a Remote Branch Buildout

Lab 14: Troubleshooting Dial Plans

Lab 15: Troubleshooting Music on Hold

Lab 16: Troubleshooting Echo Problems

Lab 17: Troubleshooting H.323 Gatekeepers

Lab 18: Troubleshooting Clustering and Failover