Course description

The CCVP Boot Camp combines classroom instruction and hands-on training from the following Authorized Cisco IP Telephony courses: CVOICE, QOS, CIPT1, CIPT2, GWGK, and IPTT .

This accelerated learning initiative will not only help you gain solid knowledge and skills, but will drive you toward your CCVP certification in an accelerated amount of time for less money! The standard 28 days of training are covered in only 15 days through the elimination of redundant material, extended learning days, and emphasis on the important aspects of this technology.

CVOICE

The comprehensive Authorized Cisco CVOICE course, developed for Cisco Systems by Global Knowledge, introduces you to the latest Voice over IP technologies from Cisco and gives you the skills and techniques to optimize your Cisco hardware for real performance and savings. You will learn to configure voice interfaces on Cisco equipment to enable connections to traditional, non-packetized telephony equipment. Also, learn to apply the fundamental knowledge of VoIP to dial plans and enterprise and service provider applications.

QOS

The Authorized Cisco QoS course gives you the knowledge and skills required to design, implement, and troubleshoot Quality of Service (QoS) on a network. The course combines the key elements of the previous DQoS v1.0 and QoS v1.0 Cisco courses to address the essential QoS technologies and applications for both Service Provider and Enterprise networks. Successful implementation of the techniques taught in this course will have a dramatic impact on critical network application performance. We've enhanced our labs beyond what you'll find in a standard Authorized Cisco QoS course. Students work with real VoIP and real data rather than simulated voice and data. Labs include voice calls between Cisco IP phones and HTTP web page downloads and FTP file transfers from a server to student workgroup PCs. Traffic generators are used to inject additional simulated traffic into the lab environment to cause network congestion.

CIPT1

In the Authorized Cisco CIPT1 course, you will learn to fully leverage the use of Cisco's CallManager 4.0 and IP Telephones. By learning to build, manage, and troubleshoot campus and multi-site WAN IP telephony solutions, you can deploy the right network infrastructure to optimize the performance of your network. You will learn the installation, configuration, operations, and troubleshooting of Cisco IP phones and gateways and explore how to configure Cisco CallManager on a Windows 2000 platform. Discover how to implement IP Telephony technology using the latest version of Cisco CallManager 4.0. Develop the needed skills to implement an IP-based telephone system in a small office or in a large-scale enterprise environment

CIPT2

In the Authorized Cisco CIPT2 course, you will learn to exploit advanced features of Cisco's CallManager and IP Telephones. These advanced features will allow you to deploy video in your IP telephony network and to properly secure your voice and video communications as well as provide you with enhanced skills for monitoring and managing your network. You will learn the installation, configuration, operations, and troubleshooting of Cisco IP Video technology. Discover how to secure your IP Telephony technology using version 4.0.2 of Cisco CallManager and tools such as Cisco's Security Agent. Develop additional skills to manage and troubleshoot an IP-based communications system in a variety of different environments.

GWGK

The advanced Authorized Cisco GWGK course covers the in-depth and important topics needed to implement Cisco Voice Gateways and Gatekeepers in Enterprise or Service Provider environments with CallManager and Cisco Unity. This course will provide students with information and practice activities needed to install, configure, monitor, and troubleshoot Cisco voice gateways and gatekeepers in Enterprise installations, in accord with the recommendations of Cisco's Solution Reference Network Design (SRND) for IP Telephony guides. Given a voice over IP design, you will select an appropriate deployment model, correctly configure the Gateways and Gatekeepers (whether distributed or centralized), implement Call Plans, and decide how to implement the most commonly offered Service Provider or managed services applications, features, or implementation requirements.

IPTT

The Authorized Cisco IPTT course delivers the knowledge and skills required to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The course begins by describing a systematic approach to troubleshooting AVVID networks, reviews CallManager signaling protocols, and continues with topics such as dial plans, E911 implementation, internal service tools, and command line interface tools. External tools, troubleshooting gateway problems with routers and switches, and looking at Call Detail Records and the administrative reporting tool are also covered. The course finishes with troubleshooting voice over IP quality and with an investigation of troubleshooting Unity problems.

Course duration

15 days

Prerequisites

Students should have a CCNA or equivalent. A working knowledge of LANs, WANs, and IP switching and routing is essential.

Target Audience

For technical professionals pursuing CCVP certification or any of the four Cisco IP Specialist Certifications.

Course outline

CVOICE Outline

1. Introduction to Packet Voice Technologies
  • Traditional telephony networks
  • Packet voice networks
  • IP data networks
2. Analog and Digital Voice Connections
  • Basics of analog and digital voice
  • Processes and standards of voice digitization, compression, and digital signaling
  • Signaling methods
  • ISDN voice interfaces
  • Signaling between PBXs
  • Common Channel Signaling (CCS) systems
  • Internetworking of signaling systems
  • Fax and modem usage over a VoIP network
3. Configuring Voice Interfaces
  • Analog and digital voice interfaces
  • Analog and digital voice ports for optimal voice quality
4. Voice Dial Peers
  • Call flows
  • Inbound and outbound dial peers
  • Application of voice dial peers
  • Special purpose connections
5. Introduction to Voice over IP
  • Fundamentals of VoIP
  • Differences and similarities between VoIP and Voice over other technologies, such as Frame Relay or ATM
  • Roles of Gateways in integrating VoIP with the traditional voice technologies found in enterprise and service provider networks
  • VoIP protocol stack
  • Applied headers
  • Use of Real-Time Transport Protocol compressed (cRTP)
  • Bandwidth requirements for various codecs and data links
  • Methods to reduce bandwidth consumption
  • Implications of implementing security measures in VoIP networks
6. Voice over IP Signaling and Call Control
  • Types of various signaling
  • Call control models
  • Call control services
  • Functional components of H.323
  • Functional components of SIP
  • Functional components of MGCP
  • H.323, SIP, and MGCP call control models
7. Improving and Maintaining Voice Quality
  • Voice Quality Measurement including codec choice, which affects quality
  • Transporting real-time voice in a non-real-time IP internetwork
  • Quality of Service (QoS) functional areas and tools
  • Campus networks
  • WAN
  • Effect of network design on QoS
  • Overcoming jitter
  • Overcoming delay
  • Call Admission Control tools
  • Resource Reservation Protocol (RSVP)
  • Busy-hour bandwidth allocation for both voice and data traffic
8. Scalable Numbering and Applications
  • Implementing a scalable numbering plan
  • Cost-saving applications

QOS Outline

1. Introduction to IP QoS
  • The Need for QoS
  • Understanding QoS
  • Implementing QoS
2. The Building Blocks of IP QoS
  • Models for Implementing QoS
  • The Differentiated Services Module
  • IP QoS Mechanisms
  • Case Study: QoS Mechanisms
  • Case Study: The Life of a Packet
3. Introduction to Modular QoS CLI and AutoQoS
  • Introducing Modular QoS CLI
  • Introducing AutoQoS
4. Classification and Marking
  • Classification and Marking Overview
  • Case Study: Classification and Marking
  • Using MQC for Classification
  • Using MQC for Class-Based Marking
  • Using NBAR for Classification
  • Configuring QoS Pre-Classify
  • Configuring QoS Policy Propagation Through BGP
  • Configuring LAN Classification and Marking
5. Congestion Management
  • Introduction to Queuing
  • Queuing Implementations
  • FIFO and WFQ
  • CBWFQ and LLQ
  • LAN Congestion Management
6. Congestion Avoidance
  • Introduction to Congestion Avoidance
  • Introduction to RED
  • Configuring Class-Based Weighted RED
  • Case Study: WRED Traffic Profiles
  • Configuring Explicit Congestion Notification
7. Traffic Policing and Shaping
  • Traffic Policing and Shaping Overview
  • Configuring Class-Based Policing
  • Configuring Class-Based Shaping
  • Configuring Class-Based Shaping on Frame Relay Interfaces
8. Link Efficiency Mechanisms
  • Link Efficiency Mechanisms Overview
  • Class-Based Header Compression
  • Link Fragmentation and Interleaving
9. QoS Best Practices
  • Traffic Classification Best Practices
  • Case Study: Deploying End-to-End QoS

CIPT1 Outline

1. Cisco IP Telephony Introduction
  • Objectives
  • Prerequisites
  • Information Sources
2. Introduction to Cisco AVVID and Cisco CallManager
  • CallManager Servers
  • Cisco CallManager Functions
  • Layers of Cisco CallManager
  • Operating System and Database
    • Supported Hardware
    • Device Weight Units
  • Comparing Legacy and IP Telephony Technology
3. Clustering Cisco CallManager
  • Cluster Definition
  • Intercluster Communication
  • Cluster Options
  • Deployment Methods
4. Installing Cisco CallManager
  • Installation CD-ROM's
  • Configuring Data
  • Activating CCM Components
  • Post-Installation Procedures
  • Upgrading from Prior CCM Versions
5. Cisco IP Phones
  • Cisco IP Phone Overview
  • Additional VOIP Devices
  • Cisco IP Phone Codec Support
6. Configuring CCM to Support IP Phones
  • Server Configuration
  • Phone Button Templates
  • Configuring Auto-Registration
  • Device Pools
7. Cisco Catalyst?Switches
  • Catalyst Switch Models
  • Powering the IP Phone
  • Dual VLAN Configuration
  • Configuring COS and TOS
8. Access Gateways
  • Analog vs. Digital
  • Gateway Protocols
  • Core Requirements
  • Supplementary Services
  • Call Survivability
  • CallManager Redundancy
9. Route Plans
  • External Call Routing
  • Route Pattern Wildcard
  • Route Plan Configuration
10. Advanced Route Plans
  • Route Filters
  • Discard Digits Instructions
  • Transformation Masks
  • Translation Patterns
  • Route Groups
  • External Call Routing
  • Digit Analysis
11. Telephony Class of Service
  • Calling Search Spaces
  • Partitions
12. Media Resources
  • Conference Bridge Resources
  • Media Termination Point
  • Music on Hold Server
  • Media Resource Management
13. Call Admission Control and Survivable Remote Site Telephony
  • CAC
  • SRST
  • CCM Gatekeeper Configuration
14. Features
  • Call Park
  • IP Phone Services
  • Call Pickup
  • Music on Hold Resources
  • Media Resource Management
  • Transcoder Resources
  • Softkey Templates
  • Shared Line Appearance
  • IP Phone Services
15. Users
  • Adding a User
  • User Logon
  • IP Phone Subscription
16. Bulk Administration Tool
  • Installation
  • Templates
  • Creating CSV Files

CIPT2 Outline

1. Course Introduction

2. Applications

  • Cisco CallManager Attendant Console
  • Cisco IP Softphone
  • Cisco Voice over IP Integrated Applications

3. Enabling Video Calling and Conferencing

  • Cisco Video Telephony Solution Components
  • Configuring CallManager for Video
  • Configuring a Dial Plan for Video Telephony

4. Securing IP Communications

  • Principles of IP Communications Security
  • Authentication and Encryption Fundamentals
  • Operating System and CallManager
  • Secure Administration HTTPS
  • MS Windows IPSec
  • CallManager Hardening

5. Monitoring and Managing IP Communications

  • Internal Server Tools
  • Tools and Accounts
  • Database Services
  • Command-Line Tools
  • Cisco CallManager Serviceability
  • Real-Time Monitoring Tool
  • Call Detail Records
  • Directory Enhancements

GWGK Outline

  1. Functions of Gateways and Gatekeepers
  2. Integrating a VoIP Network to the PSTN and PBXs
  3. Implementing a Dial Plan
  4. Implementing Advanced Gateway Features
  5. Deploying Gatekeepers
  6. Introducing Service Provider Offerings

IPTT Outline

  1. Applying Troubleshooting Methods
  2. Troubleshooting CallManager, Network, Signaling, and Dial Plans
  3. Troubleshooting AVVID Components
  4. Troubleshooting Network Infrastructure
  5. Applying Quality of Service in VoIP Networks
  6. Troubleshooting Unity Voice Mail Systems
  7. Escalating Trouble Tickets to TAC

Labs

  • CVOICE Hands-on Labs
  • QOS Hands-on Labs
  • CIPT1 Hands-on Labs
  • CIPT2 Hands-on Labs
  • GWGK Hands-On Labs
  • IPTT Hands-on Labs
 
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