Course objectives are as follows:

• Successfully plan, design, and implement Cisco IPCC Enterprise
• Edition 5.0 and Cisco ICM Enterprise Edition 5.0
• Learn a methodology and process for deploying Cisco IPCC
• Enterprise Edition 5.0 and Cisco ICM Enterprise Edition 5.0, by
• using the best practice templates and tools
• Navigate Cisco.com for reference documentation relative to
• IPCC/ICM implementation

• ICM Product Training (ICMPT)
• ICM System Administrator (ICMSA) courses
• Project Management Concepts and Methodology
• ICMPT (Cisco ICM/NAM Product Training)
• ICMSA (Cisco ICM/NAM Systems Administration)

• Cisco IPCC and ICM advanced technology program partners
• Autonomous system delivery teams
• Sales gbineers
• Prerequisites and Requirements
• Course prerequisites are as follows:
• IP Contact Center (IPCC), ICM Product Training (ICMPT), and
• ICM System Administrator (ICMSA) courses
• Project Management Concepts and Methodology

1. Workshop overview

2. Review IPCC/ICM Solution

3. Review Standard IPCC/ICM Deployment Models

4. Review Product and Price List Overview for Cisco Enterprise

5. Edition 5.0 Products

6. Develop Project Plan-Tasks and Deliverables and Their Dependencies

7. Gather Customer Requirements

8. Design IPCC/ICM Network

9. Produce Low-level Design Document

10. Present Low-level Design and Project Plan to Customer

11. Produce Detailed Implementation and Test Plans

• Network implementation plan
• Application implementation plan
• Network ready for use test plan

12. Manage Implementation and Testing Activities

13. Handoff to Day 2 Support

Hands-On Labs