• Perform Moves, Adds, and Changes (MACs) in a Cisco IP Telephony Network
• Troubleshoot an Inter Cluster Trunk and VoIP
• Use Windows 2000 and CallManager Monitoring Applications
• Configure Telephony Class of Service (COS)
• Configure IP Phone Services and Corporate Directory
• Configure Features on the Cisco IP Phones
• Configure Music On Hold
• Configure Basic Route Plans

3 days

• CVOICE (Cisco Voice over IP)
• Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts

• PBX administrators; voice technicians; systems gbineers; and database administrators who are installing, maintaining, and troubleshooting Cisco IP telephony products.

1. Cisco CallManager Basic Administration Introduction

• Objectives
• Prerequisites
• Information Sources

2. Introduction to CIPT Components

• Cisco AVVID Architecture
• CIPT Design Goals
• Cisco IP Telephony Components

3. Navigation and System Setup

• Cisco CallManager Administration Menus
• Cisco CallManager Serviceability Menus
• Intercluster Communications
• System Setup
• Device Pools

4. Route Plan

• Route Patterns and Wildcards
• Discard Digit Instructions
• Translation Patterns
• Route Plan Report
• Class of Service (COS)

5. Service

• Conference Bridge
• Music on Hold Server
• Transcoder
• Media Resource Manager (MRM)

6. Feature and User

• Call Pickup
• Call Park
• Cisco IP Phone Services
• Corporate Directory

7. Device

• Phone Button Templates
• Configuring the IP Phones
• Phone Features
• Gateways
• Gatekeeper
• Computer Telephony Integration (CTI)

8. Bulk Administration Tool

• BAT Features
• Phone Templates
• Adding Phones, Gateways, and Users

Hands-On Labs