• Plan a migration from Cisco ICM 4.x to 5.0/6.0
• Assess migration requirements
• Upgrade a system from Cisco 4.x to 4.6.2
• Upgrade a system from SQL 6.5 to SQL 7.0
• Migrate a system from Windows NT to Windows 2000
• Upgrade a system from Cisco ICM 4.6.2 to 5.0/6.0
• Upgrade a system from SQL 7.0 to SQL 2000

2 days

• IPCC/ATP Certified (if you are a Cisco partner)
• Cisco ICM/IPCC product training
• Cisco ICM system administration and practical experience
• Windows NT/2000 user and administration experience
• Microsoft SQL Server install/configuration experience
• Cisco ICM release 5.0 and/or 6.0 NPI training (recommended)

This course is intended for Cisco ICM and IPCC Advanced Technology provider partners, AS delivery teams, and sales gbineers, including:

• Software planners, designers, and implementers
• Project managers
• System architects
• Project gbineers
• Cisco Technical Assistance Center (TAC) gbineers

1. Cisco 4.x to 5.0/6.0 Migration Planning

• Upgrade Path-Baseline
• Creating a Project Plan
• Readiness Assessments
• SQL 7 Upgrade
• Windows 2000 Migration Methods

2. Upgrading a System from Cisco 4.x to 4.6.2

• Pre-upgrade Tasks
• Upgrade/Migration Tasks
• Troubleshooting
• Using Telnet

3. Upgrading a system from SQL 6.5 to SQL 7.0

• Pre-upgrade Tasks
• Upgrade/Migration Tasks
• Troubleshooting

4. Migrating a System from Windows NT to Windows 2000

• ICM on Windows 2000 Planning
• NT to Windows 2000 Migration Plan Templates
• Supplemental Guides to Migration Plan Templates

5. Upgrading a System from Cisco ICM 4.6.2 to 5.0/6.0

• Pre-upgrade Tasks
• Upgrade/Migration Tasks
• Troubleshooting

6. Upgrading a System from SQL 7.0 to SQL 2000

• Pre-upgrade Tasks
• Upgrade/Migration Tasks
• Troubleshooting

Hands-on Labs